Kerston Foods Operations
Becoming A Kerston Foods Client
Choosing Kerston Foods is choosing more than just a food supplier; it’s choosing to join a family of like-minded food enthusiasts, passionate about about creating exceptional eating experiences for the people we serve.
Supplying food & packaging since 1994
We Understand Your Needs
With close to 30-years experience in supplying restaurants, hotels, caterers, wine farm and countless other establishments, we’ve come to understand the specific pain-points and problems you face in the day-to-day task of running your kitchen.
So, we’ve dedicated ourselves to offering only the best in quality and highest level of service, year-round. With a growing delivery network in the Western Cape and an easy and convenient Click & Collect offering that makes it simple for you to get product on demand.
Efficient
Deliveries
We're on top of our logistics at every turn.
Weekly
Specials
There's always a way to save on quality.
Convient Collection
When you need us urgently, we're there.
Top Quality Products
Only the best brands and quality for you.
There Are So Many Reasons to Choose Kerston Foods
Online Ordering
Easily order anytime, 24hrs a day.
Delivery Notifications
Keep up to date with your order status.
Live Information
Always see the latest prices, promotions and stock levels.
Always
Satisfied
Dedicated to exceptional service.
Click & Collect
It’s that simple.
When you need something urgent, or you forgot to include a few items on your delivery order, you can hop online and place an order for collection at our warehouse.
Click the button below to learn more!
Need more info?
Learn more about our operations and check out the following FAQ’s to get some quick answers. And, if you’re still not satisfied, get in contact with us, we’re more than happy to assist!
Frequently Asked Questions
We operate on a first-in-first-out basis, so the sooner you place your order, the sooner we deliver.
The best way to order is through our Online Order Page.
Orders can also be placed via email (sales@kerstonfoods.com) or by contacting us on the numbers below:
Whatsapp: 063 306 4537
Phone: 021 551 7258
Absolutely, you can return products under certain conditions. Here’s a summary of our return policy:
- Check your delivery immediately: Please check the products against your invoice when you receive them. Any discrepancies can’t be rectified once the delivery driver has left.
- RFC SLIP requirement: Our drivers carry an RFC BOOK, and any return consideration requires an RFC SLIP, which the driver will provide if a return is necessary.
- Original packaging: Items must be in their original, sealed packaging to be accepted as returns for credit.
- Return periods: Dry goods can be returned within 7 days of delivery, while perishables can be returned within 48 hours of delivery.
- Handling fee: We reserve the right to charge a handling fee of 10%.
- Credit note processing: Credit notes are processed on the day following the RFC SLIP’s date. The credit note will be emailed to you.
If you notice a mistake in your order after delivery, please fill out the appropriate form online. Whether it’s an incorrect product, incorrect quantity, or a quality issue, our Food Safety Team will respond within 48 hours. They may ask you to provide photographs of the products you wish to return. Once approved, they will arrange for collection of the stock and notify you of the date. The credit will then be processed within 24 hours after collection.
- Here are the forms:
For incorrect products or quantities: Kerston Customer Queries Online Form - For product quality complaints: Kerston Product Quality Complaint Online Form
Please note that providing the best quality ingredients is of utmost importance to us, and we will hold our supply partners accountable for any issues.
Our office hours are from 8h00 – 17h00 Mon-Fri and 8h00 – 11h00 Saturday
Call 021 551 7258 for enquiries
Online ordering – 24 hours a day
Contact our sales team:
Email: sales@kerstonfoods.com
Whatsapp: 063 306 4537
If you are keen on using our ‘supply’ so that you can ‘create’ your masterpieces then please contact our Sales Department to request a customer form. You can call 021 5517258 or email sales@kerstonfoods.com. Once we have received your completed form, we will create an account code for you, and this can then be used to register on our online ordering service – Foodsupply.
If you are keen on a face to face visit with one of our Customer Solutions Consultants, then please contact us and we will get you in touch with the expert in your area. You can call 021 5517258 or email sales@kerstonfoods.com
Ready to join the Kerston Foods Family?
If you feel that we’re the perfect fit, the only thing left to do is register.
Download the PDF application form and send it to sales@kerstonfoods.com
...or Register Digitally
Fill out the below form and we’ll give you a call back to confirm your account at a time that’s convenient for you.