In business, as in life, change is the only true constant. From mitigating unprecedented business disruptors (such as COVID-19), to adapting to new operational standards, the hospitality industry (as many others) found themselves dealing with many changes. The Accounts department at Kerston Foods was no exception. COVID-19 however raised awareness of much needed development/ changes to systems, processes, etc. whilst maintaining the exceptional customer service and collection performance.
In 2023, the department set out to build stronger connections and relationships with our customers through weekly visits. This was welcomed and well received and has thus been adopted as a standard process in the department. We look forward to continue building new relationships in the years to come!
Introduction
The Accounts department composes of several functions including receivables, payables, budgeting, planning, analysis, etc. Accounts Receivables (AR) and Accounts Payables (AP) are key to managing cash flow and working capital. We manage collections, payments, receipts, credit applications, deductions, and credit risk.
What does an Accounts Department do?
AR are tasked with ensuring that payments due are received on time and processed promptly. AP on the other hand ensures accurate supplier, procurement and invoice management, compliance, and payments.
Additionally, we ensure maintenance/ upkeep of both the customer and supplier master data and ensuring compliance with storing documents.
Year Ahead (Goals):
- Maximise payment recovery: Optimise the recovery of payments, this involves implementing strategies and technologies that streamline current processes.
- Vigilant tracking of overdue payments and mitigating bad debt: Efficiently track and address overdue payments.
- Streamlined invoicing for clarity and transparency: clear, accurate transparent practices facilitate smoother transactions.
- Elevating the customer experience: Introducing multiple payment options, auditing, and improving Standard Operating Procedures.
Chantal Matthee
Accounting Manager
Kerston Foods
Meet this Month's Team Member
Sibongile Mtshengu – Distribution Team
At Kerston Foods, our distribution team comprises seasoned and well-trained professionals who go beyond merely delivering stock. They play a pivotal role in nurturing our relationships with customers. This team is attuned to the specific needs of our customers and proactively communicates with the business, alerting us to any irregularities in orders. While we implement driver rotations to provide comprehensive experience across Cape Town, many of our teams boast extensive familiarity with specific areas and customer bases. This allows them to forge strong relationships and understand the unique order patterns of their customers. Consequently, they contribute valuable insights to the business, ensuring that the customer experience with our Kerston Foods team remains unparalleled in quality and stands apart from any potential competitors.
This month we highlight one of our seasoned drivers and employees at Kerson Foods, Sibongile Mtshengu.
Sibongile joined Kerston Foods in April 2019 and has played a crucial role in our distribution team for the last five years. Throughout this time, we have witnessed his development in the position, witnessing the enhancement of his communication skills and his ability to build strong relationships with customers. We highly appreciate his valuable contributions to the team and commendable interactions with our customers, which make him an exemplary driver of success.
What His Colleagues Say About Him
“Sibongile is always cautious at work, and he is a very courteous man.”
“Sibongile is a straightforward person, who is confident and comfortable in his position. He has built a very good relationship with his customers and knows what they want. He picks up errors in customers’ orders and questions them before it leaves the premises.”
“He is a very hard worker, very dedicated to his work and always does his job to the best of his ability, he has a unique personality and have a very good relationship with the customers in Stellenbosch area, not scared to speak his mind and always questions if and when he doesn’t understand something.”
Sibongile Mtshengu
New Partnership
Belgian Beer Co.
We are thrilled to announce our exciting new partnership with Belgian Beer Co, a renowned and esteemed purveyor of premium alcoholic beverages. This collaboration marks a significant milestone for us as we continue to elevate the experience for our valued customers.
A Symphony of Flavours
Together, we are set to bring an exquisite selection of Belgian beers and other premium alcoholic beverages to our discerning clientele. This partnership not only expands our offerings but also reinforces our commitment to offering the finest and most diverse choices to our customers. We are confident that this collaboration will be a toast to success, bringing forth a delightful array of flavours and creating memorable moments for all who indulge in the world of premium beverages with you.
In The Spotlight This Month
Why I do Business with Kerston Foods
With Kerston Foods the service side is flawless. The team members are always willing to go the extra mile when having to find items you are looking for. They are super quick when responding in the morning and always makes a plan for that emergency order, when possible.
What Exciting things are Happening at Gorgeous George?
We have just recently started working with eat like a local, becoming one of their stops when doing tours through Cape Town.
Kyle Du Plooy
HEAD CHEF
GORGEOUS GEORGE
Cansa Shavathon March 2024
Join us in making a difference with Our Cansa Shavathon, our annual outreach initiative that aims to create a positive impact in the lives of those affected by cancer. Last year, thanks to your incredible support, we successfully reached our donation goal, bringing hope and assistance to those in need. This year, we are setting our sights higher with a new goal of R50k, and we invite you to be a part of this meaningful journey.Your participation and contributions, big or small, can truly make a difference.
Let’s come together as a community, celebrate solidarity, and show our support for cancer survivors and fighters. Every donation, every shave, and every act of kindness counts.Together, we can create a powerful ripple effect of compassion and change.
Join us at Our Cansa Shavathon this March, and let’s make this year’s initiative even more impactful than the last. Your support matters, and together, we can bring smiles, strength, and hope to those facing the challenges of cancer.